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User Management

These guides are all linked to the "Users and Groups" area on CyberLearn.
By Jack Banks
6 articles

How to import your Users onto the Portal

To upload all of your staff via a CSV file you can make use of the Import feature on the portal. This guide will show you how. You will need to be a Manager or Owner on the learning portal to have the ability to import users. It is also worth noting that there is a cap of 150 users per CSV file that you upload, so you will have to create multiple CSV's if you have more than 150 users that you need to upload. However please let your account manager know if you need any assistance doing this if you are trying to upload a very large amount of users. Basic Import (Name and Email Address) To get started, please visit "Manage" >> "Users and Groups" and select "Import Users". After doing this you will see the above screen which lets you know how many users you have access to add and if you would like to send an invitation to the users that you import straight away. If you choose not to send invites you can send them at any time within the "Users and Groups" page by selecting "Send XX Invitations" this is the best way if you have SSO enabled or want to silently add your staff. Here you will also notice that you can "download example file". You will need to populate this and re-save it under a different name than the sample file. The column headers must be "Name" and "Email Address" so make sure not to change these and just add the names and email addresses below the column headers. When you have populated this make sure to give it a different name and save as a CSV with UTF-8 encoding (if it gives you the option). Then choose the file that you have created by selecting "Browse" and when you have done this and are happy with the options you have selected choose "Import". If it has worked correctly you will be redirected to the "Users and Groups" page and will see the users you have imported. If there are any problems you will stay on this page, but it will inform you what is wrong. Here are some of the most common problems- - The name of the CSV file is the same as the example file. - Incorrect column headers - Duplicated Email Addresses - More than 150 users in the upload file - File saved in the incorrect format (needs to be CSV with UTF-8 Encoding) If you believe that all of these are correct and still encounter issues our recommended browser is Google Chrome so please try it on that browser if at all possible. If this is still not working, please email support@bobsbusiness.co.uk with a copy of the CSV you are trying to upload and the error message you receive. Advanced Import (Name, Email Address, and User Information Fields) If you would like to add users to specific groups in bulk or attach extra information to their accounts here is how you do this. To get started, visit "Organisation" >> "User Information Fields" and add a new information field e.g. Department. There are two options to choose from- Text Entry - The more manual option of assigning extra data to user's accounts (such as Employee Numbers) is usually used for reporting purposes only. Selection - The more automated way where you can set possible options to choose from and the best way to keep your data up to date. Most commonly used for assigning users to the correct department. In this guide, you will need to choose the "Selection" option. Then you can give your user information field a name such as "Department" and enter the possibilities below. By enabling the user-defined option if they don't have a field associated with their account the user will be asked to choose from the available options you have listed. In the next step, we will show you how to assign this user information to current staff. The user-defined feature is most commonly used for new starters who you haven't set a record for and will keep your data up to date. After selecting "Save" your user information field is now live and we can add an extra column to the batch import file with the name you have set for the Label (as shown in the above screenshot the label would be "Department". Now if you visit "Manage" >> "Users and Groups" and select "Import Users" you can upload your new CSV including the extra information field you have created as seen below. If you then go ahead and import the CSV you have created you will notice after selecting a user account there will be a user information field added to their account for the department you have set. The final step is to now link these information fields to the groups. To do this again, visit "Manage" >> "Users and Groups" and add a "New Smart Group". Please ensure that you select a "Smart Group" because regular groups won't work. If you have already created groups you will need to re-make them. After selecting " New Smart Group" you will need to create different groups for all of the available options you set in the user information field. As an example, I have created a smart group for Sales and created a rule which will automatically add any user that has the "Department" information field set as "Sales" to be put into this group. When you are happy select "Save" and the system will process the rule and add the user into the group for you along with anyone who chooses "Sales" as their department in the future. In the above example, I used departments but you can set them for any criteria you need such as Location, Manager name, etc. We highly recommend using this feature as it ensures everything is automated.

Last updated on May 30, 2024

How To Set Up Line Manager Reporting

This guide will show you the necessary steps to having smart groups, and instilling a manager into your smart groups. The first step is to make sure you have user information fields set up under the ''organisations'' taskbar, and then selecting ''user information fields''. Once you are onto the user information field page, you then need to click ''add'' on the right of the screen, and choose selection rather than text entry. By choosing selection, you are able to add options, which will become apparent as we set up the Line manager groups. All you need to do is make these options, and label the options under the names of the line managers. However, beware, as you can only have a maximum of 20 options. If you have more than 20 options, then choose ''text entry'' instead of selection. Afterwards, tick the little checkbox underneath the ''add option'' button. This allows all users to fill in their own line manager when they next log in, and will auto-assign them to the smart groups once created, as long as the line manager they enter is one of the options set up by yourself above. Once done, hit ''save'' on the bottom right. The final step before creating the smart groups is to import a user list from a spreadsheet which includes a column for your users name, their email address, and finally a column for line manager. Here is an example of how it should look: After you have downloaded the spreadsheet as a csv. file, you can import it to your portal by going to ''manage'' >> ''users and groups'', and clicking the ''import users'' button, which can be found next to the 'add users'' button on the right. Next up is the creation of the smart groups them self. To do this, go back to the home screen on your portal and go to ''manage'' >> ''users and groups''. Once there, you''ll find a little box named ''groups''. This is where you can view and select all your groups you have on the portal. In that same groups box, there will be a green button called ''new'', go ahead and click it, and then select ''smart group''. You will then be given the opportunity to name the group for your line managers, go ahead and name it what you like! Next up, you will come to a page with the option of adding rules to the smart group, which helps determine who will be imported into the group. This is where we use the information field set up earlier for line managers. Do this by selecting the rule ''line manager'' >> ''is equal to'', and then inputting the name of one of your line managers in the next box and click save. This will have your smart group all set up! After a short moment, there will be a pop up in the smart group saying ''synchronising''. This is our system adding in the appropriate users based off of the line manager rule. Finally, to add your manager to the smart group itself and to have them set up to receive reports, you have to return back to the users and groups page, and select your smart group now set up. Then you must go to ''management'', and there will be a button called ''add manager'' to click. Lastly, add the manager to the needed group, and keep the user role as 'reporter' so that they receive a weekly report of the assignments that a particular smart group is set up to do. You are now all set up to go!

Last updated on May 30, 2024